• Return policy.

The customer can request to return the product within 14 days of receiving the product for any reason, provided that he bears the costs of shipping the returned back to the company.

Or in the case of receiving a wrong product, and we are contacted within 24 hours of receiving the wrong product.

The customer may request to return the product within 30 days of receiving the product in case of manufacturing defects, and the company shall bear the shipping costs in this case.

The product cannot be replaced through the site, but the product is retrieved and a new purchase order is made.

• The customer can exchange the product or return it and get a refund from any of the TREE branches directly

 

• Refund procedures.

In the event of a return, the customer maintains the product in the state in which it arrived, while preserving all the accessories and labels attached to the product, preserving the product packaging, and contacting us to request a work return with the product and a representative is sent to receive the product and the customer is answered within 7 days of receiving the product or accepting the return Refund the amount in the same way as the payment or reject the return due to misuse from the customer. The product is returned to the customer with the shipping fees incurred.

         The amount paid by the credit card is refunded to the same card number used in the payment process, and a message is sent to an email to confirm the refund process to the customer.

In the case of payment on receipt.

If the customer has a bank account, the amount is refunded to the customer’s account and a message confirming the response is sent.

If the customer does not have a bank account

Activate the (Cash See) system, and the money owed to the customer is transferred to a coupon, and the coupon number is sent to the customer in an e-mail message. The customer is entitled to use it at any time in any purchase from the site.